Design incentives that drive the behaviors you want, from first setup through ongoing management.

Incentives

Explains what incentives are in PraisePal, the different types available, how they differ from peer recognition, and when to use them.

What Are Incentives

Step-by-step guide for admins to create, configure, and execute a one-off incentive.

How to Create and Execute a One-Off Incentive

Step-by-step guide for admins to create, publish, and manage a claim-based incentive program — including reviewing claims, managing budgets, and closing programs.

How to Create and Manage a Claim Program

Concrete scenarios and inspiration for using one-off and claim-based incentive programs across departments and occasions.

Program Use Cases and Examples

How to delegate incentive program management to specific people using manager and finance roles, without granting workspace-wide admin access.

How Program Roles and Delegated Access Work

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Roadmap

System Status

New to PraisePal? Start here to understand how the platform works.

Getting Started

Introduces PraisePal for new administrators and stakeholders: what it does, who it's built for, and where to go next.

What Is PraisePal and Who It's For

Connects credits, budgets, points, and redemptions so admins understand the end-to-end flow.

How PraisePal Works: Points, Budgets, and Credits

Compares employee-facing recognition, programs, and rewards with the workspace settings, budgets, and catalogs that administrators configure.

What Employees See vs What Admins Control

Common ways teams phase in recognition and rewards after go-live, with tradeoffs for each pattern.

What Are Typical Rollout Patterns for Teams

Templates and timing for launch communications so people expect invites and understand the program.

How to Announce PraisePal to Your Team

Day-to-day guides for staff and employees—giving recognition, points, rewards, notifications, and account preferences.

Using PraisePal

First-day steps: log in, understand points, give recognition, redeem rewards, and get help.

Quick Start Guide for New Employees

Explains how employees earn points from recognition and how balances and activity are reflected in PraisePal.

How Points Are Earned and Tracked

Steps for employees to send recognition, choose visibility, and use points when your program allows them.

How to Give a Recognition

Steps for browsing gift cards and custom rewards, confirming a redemption, and what to expect while your reward is fulfilled.

How to Redeem a Reward

Add PraisePal to your phone's home screen for quick access, and learn what you can do on mobile.

How to Use PraisePal on Your Phone

Share a recognition with your social network using a link, direct social buttons, or by downloading the preview image.

How to Share a Recognition on Social Media

What happens to your earned points, pending rewards, and recognition history when your PraisePal account is deactivated — and what to do before your last day.

What Happens to Your Points and Rewards When You Leave

Typical reasons a redemption can be delayed, how status is shown, and when to contact support.

What Happens If a Reward Is Delayed or Pending

Catalog, regional, and policy reasons a reward may be hidden or removed—and what you can do instead.

Why Some Rewards May Not Be Available

How employees can browse eligible incentive programs, submit claims for points, and track claim status through approval or rejection.

How to Submit a Claim

What to expect when your admin sends you points through an incentive program, or when you submit a claim.

How Program Rewards Work

Set up your organization in PraisePal—structure, access, budgets, rewards, programs, and integrations—everything admins need to manage their workspace.

Administration

Manage user roles, permissions, teams, and access in PraisePal.

Users & Permissions

How workspace owners, admins, and members differ; which permissions are needed for each admin section; plan gates; and how permission groups bundle access.

How User Roles and Permissions Work

Request an email change through support, what information to provide, and what the affected user should expect afterwards.

How to Change a User's Email Address

Add people one at a time, in bulk via email list or CSV, or share a self-service invite link — plus what happens after they're added.

How to Invite Users to Your Workspace

Create teams that mirror your company structure, assign users individually or in bulk, and use teams to filter recognition feeds and data exports.

How to Organize Users Into Teams

Add or deduct earnings points for one or many users at once — for corrections, or exceptions.

How to Top Up or Adjust a User's Earning Points

Configure budgets, company values, private recognitions, purchasing power parity, and celebration bots.

Recognitions

Automated birthday and work anniversary recognition: what gets delivered, how points are calculated, and what admins should know about dates and delivery.

How Celebration Bots Work for Birthdays and Work Anniversaries

Enable company values in your workspace so employees can tag recognitions with the principles that matter to your organization.

How to Set Up Company Values for Recognitions

Turn on private recognitions so people can praise confidential work without it appearing in the public feed, and understand who can still see those posts.

How to Enable Private Recognitions

Budget types (per-user vs shared), monthly resets, what employees see (balances, limits, errors), and how budgets interact with credits and recognition.

How Recognition Budgets Work

Create per-user or fixed recognition budgets, configure limits and defaults, and understand what happens when budgets go live.

How to Set Up Recognition Budgets

Enable or disable the Share button on recognitions so employees can post them to LinkedIn, Facebook, Twitter, and other platforms.

How to Configure Sharing Recognitions on Social Media

Configure rewards, manage redemptions, and help employees understand what happens after they redeem.

Rewards & Redemptions

How custom reward redemptions move from request to fulfillment and what admins and employees see at each step.

How Custom Reward Redemptions Work

Create custom company rewards, configure stock and location rules, manage activation in bulk, and choose who receives redemption notifications.

How to Set Up Custom Rewards

Approve, fulfill, refund, and export custom reward redemptions from the admin redemptions list, including bulk actions and the activity timeline.

How to Manage Custom Reward Redemptions

How gift card rewards work for employees, what admins can configure and monitor, and how PraisePal handles fulfillment end-to-end.

What Admins Need to Know About Gift Cards

Export workspace data and track how points flow with spend and recognition analytics.

Reporting & Analytics

Upload your company logo, see where it appears across PraisePal, and understand file requirements for the best result.

How to Personalize Your Workspace

Export user profiles, gift card redemptions, and custom reward redemptions as CSV files delivered to your email.

How to Export Data From Your Workspace

Track point issuances, redemptions, and circulation across your workspace with summary KPIs, a filterable movement feed, and CSV export.

How to Use Spend Analytics

Monitor recognition program health with participation rates, budget utilisation, and a filterable feed of recognition posts.

How to Use Recognition Analytics

Track birthday and work-anniversary activity with celebration counts, recipient reach, points distributed, and a filterable celebration timeline.

How to Use Celebration Analytics

Connect PraisePal to Slack, Microsoft Teams, Google Chat, and custom systems via webhooks.

Integrations

Configure a webhook endpoint, understand the events and payloads PraisePal sends, and handle delivery retries.

How to Set Up and Use Webhooks

Connect your Slack workspace to PraisePal so members sync automatically, recognitions post to a channel, and recipients get direct messages.

How to Connect Slack and Sync Users

Connect a Google Chat Space so public recognitions and one-off program completions appear where your team already collaborates.

How to Set Up Google Chat Notifications

Connect a Microsoft Teams Incoming Webhook so public recognitions post to a channel your team already uses.

How to Set Up Microsoft Teams Notifications

Credits, billing, tax considerations, data security, and policy topics for finance, HR, and compliance stakeholders.

Finance & Policy

The three cost components of a PraisePal workspace — subscription seats, gift card redemptions, and processing fees — and how to identify your billing path.

How Billing and Invoicing Work

Proration line items, seat sync timing, gift card charges, and managing your subscription through the Stripe customer portal.

What to Expect on Your Stripe Invoices

Contracted seats, prepaid credits, invoicing, and what happens at contract end for workspaces on manual (non-Stripe) billing.

How Manual Billing and Credits Work

Fee components, billing cycle timing, and payment options for gift card redemptions — including Stripe processing, provider fees, and prepaid credits.

How Gift Card Fees and Invoicing Work

The compliance and program-design reasons PraisePal excludes cash-like rewards, what stays in the catalog, and how restrictions work by region.

Why PraisePal Avoids Cash-Like Rewards

What PraisePal does and does not handle for tax and payroll, what reward data is available for compliance, and how to approach classification with your advisors.

What Are the Tax and Payroll Considerations

How earned point balances behave over time — no expiry, what offboarding means for balances, and the controls available to admins.